Singapore Food Manufacturers' Association
Singapore Food Manufacturers' Association

Event Information

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B2B Whatsapp Ordering Automation (Webinar)

Date: 10 May 2024

Time: 2:30 pm - 3:30 pm

Venue: Webinar

Synopsis

Jointly Organised By: Mind Master and SFMA

Do You Face These Frustrations?

1) Too many WhatsApp Group Chats
Food service customers are ordering frequently through WhatsApp which requires maintaining undreds of WhatsApp group chats to receive orders.

2) Missed orders or errors in orders
Orders are missed sometimes due to high volume of processing. Duplicate ordering or errors in orders are sometimes made which makes your customers angry.

3) Customer Support & Sales are overworked
Stressful to keep replying to customers on WhatsApp groups, leaving your staff to feel frustrated & stressed up.
Data entry is the core job instead of keeping customers satisfied.

4) PO & email orders are increasing
Orders received are increasingly through POs (PDF) or email. Some orders come with a consolidated list from multiple outlets which is tedious to manually key into ERP/Accounting to generate invoices.

5) Too much time spent on data entry
Time spent on manual data entry to generate sales orders/invoices is not productive. Errors are frequent & morale of staff is low.

Learn from Mr Shariff & Mr Ibrahim on how they came up with this innovative solution & more importantly, how this has generated in actual cost savings & productivity improvements for Food Manufacturers in Singapore.

Registration

Participation Fee:
Complimentary for SFMA members

Registration Closed!

For more details, please email to jenniferchua@sfma.org.sg